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Appologies for the Mailchimp Email Newsletter Screw Up

Jan 21, 2016   //   by Bob Warfield   //   Blog  //  5 Comments

MailChimp-Send-Email-Campaign

Right now, Plain Text CNCCookbook Newsletters are broken due to a Mailchimp bug…

Folks, we’ve had recent problems with at least the last 2 email newsletters.  Links in the Plain Text version of the newsletter were bad.  They either took you to a page that said the requested page was non-existent or they took you to a wrong page.  I don’t know if every link behaved this way or if it was just some of the links, but I do appologize.

I got in touch with Mailchimp about this last week, and I was told it was due to the type of quotes I was using on one of the articles.  There are actually two variations of the quotes available for both single and double quotes.  In one version, the same character is used on the left and right quote.  In the other, a different character is used left and right.  It’s a formatting frill that looks good, but that confuses some computer software.  I thought this problem was limited to a post I had cut and pasted from MS Word, so I edited the post in WordPress and went down the road.  This week’s newsletter came out and a reader pointed out problems in at least the first two links.  First was the link to the CAD survey, and sure enough the was another funky quote as the first word in it was “I’m”.  The problem is I edited that post in WordPress and can’t blame MS Word.  The second article’s link was bad too–it went to an ancient article about Shop Air that is not referenced in any way in the RSS Feed Mailchimp reads to create the newsletter.  Clearly there was a bug at work here.

Last time it took considerable effort for me to get Mailchimp to acknowledge there was even a problem.  I have reopened last week’s Service Ticket and raised the issue again, especially with regard to the second bad link.  I can see no technical reason looking at the RSS Feed why Mailchimp couldn’t have gotten this right, and so I believe this is a bug in their service.

I am sorry you readers are having to deal with this problem.  There are a few things we can do.  First, if you go into your email preferences (there’s a link at the bottom of the email), you can tell it to send you an HTML version.  I tested the links there and they look to be working.

Second, you can help me to persuade Mailchimp to get this problem fixed ASAP.  This is not the first time we’ve had a problem with them, but they made the other problem right for us.  As I mention, I have written to their support about this problem again, and I have copied the company founders.  If any of you who experienced the problem want to pitch in and help, there’s nothing like the power of public opinion.  The founders can be reached by emailing “ben@mailchimp.com” and “dan@mailchimp.com”.  Please reference the support ticket code “LTK1218902455560X” if you reach out to them, and give them a link to this article.

Thanks in advance for any help you can give.  I’m sure they’ll be eager to resolve it, but every little bit helps.

 

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Appologies for the Mailchimp Email Newsletter Screw Up
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5 Comments

  • I use getresponse.com for my newsletters, no issues

  • It sure would be nice if you used someone else for newsletters. Mailchimp has a number of security issues, so they are blocked by default in may mail clients – including MS Outlook. They use random server addresses for each campaign, so there is no way to whitelist your newsletters without whitelisting all mail from Mailchimp. Therefore I only see your newsletters when cleaning out my spam.

  • I just received a note from a customer that had erroneously been addressed as “Lillian” in our latest newsletter mailing. We don’t even have a Lillian on the list, but I believe this is all related to whatever bug or problem they’re having. I am going to start looking for an alternative as this is unacceptable.

  • […] At this point, Mailchimp has been slow to admit there is a problem, slow to get a fix (still don’t have one) and it’s a serious problem.  I found another similar report on Twitter, so I’m not the only one.  After the first week of trying to get Support to even acknowledge the problem, I took to copying the company’s founders on the emails.  I even asked my own audience to write to them in my blog post explaining what had happened. […]

  • […] At this point, Mailchimp has been slow to admit there is a problem, slow to get a fix (still don’t have one) and it’s a serious problem.  I found another similar report on Twitter, so I’m not the only one.  After the first week of trying to get Support to even acknowledge the problem, I took to copying the company’s founders on the emails.  I even asked my own audience to write to them in my blog post explaining what had happened. […]

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